Privacy Policy
Last updated: April 14, 2026
UPCONFIRM LLC — 5830 E 2nd St, Ste 7000 #30802, Casper, Wyoming 82609, United States. Office: Lotissement Firdaous GH1, Floor 2, Apt 14, Casablanca, Morocco. Phone: +212 663 679 647 — Email: contact@upconfirm.com
UPCONFIRM LLC ("UpConfirm", "we", "our") is committed to protecting the privacy of its users. This policy explains how we collect, use, and protect your personal data when you use our platform for automatic COD order confirmation via WhatsApp.
1. Data Collected
We collect the following data: • Identification information: name, email address, phone number • Order data: products, amounts, delivery addresses, order statuses • WhatsApp conversations: messages exchanged between your store and your customers through our platform • Usage data: pages visited, dashboard actions, IP address, browser type • Billing data: payment information processed by our third-party payment processors
2. Legal Basis for Processing
We process your data on the following bases: • Contract performance: order processing, WhatsApp confirmations, integration with your e-commerce platforms and delivery companies • Consent: marketing communications, analytics cookies • Legitimate interest: fraud prevention, service improvement, customer support
3. Storage and Security
Your data is hosted on servers located in the European Union via Supabase, our infrastructure provider. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We enforce strict role-based access controls (RBAC) and conduct regular security audits.
4. Third-Party Services
We share your data with the following third parties, only to the extent necessary: • Meta / WhatsApp Business API: for sending and receiving WhatsApp confirmation and customer support messages • Supabase: database hosting and infrastructure (EU servers) • Stripe: secure payment processing (PCI DSS Level 1 compliant). Stripe collects and processes your payment data in accordance with its own privacy policy (stripe.com/privacy). We never store your full credit card numbers. • Meta Ads / Analytics: if you connect your Meta Ads account for conversion tracking, aggregated performance data may be shared with Meta • Delivery companies: transmission of confirmed order data (based on your integrations)
5. Data Retention
• Account data: retained while your account is active, then 30 days after deletion • Order data: 24 months • WhatsApp conversations: 12 months • Analytics data: 26 months • Billing data: 7 years (legal requirement)
6. Your Rights
Under GDPR and applicable laws, you have the following rights: • Right of access: obtain a copy of your personal data • Right to rectification: correct inaccurate data • Right to erasure: request deletion of your data • Right to portability: receive your data in a structured format • Right to restriction: restrict the processing of your data • Right to object: object to the processing of your data To exercise these rights, contact us at contact@upconfirm.com. We respond within 30 days.
7. Cookies
We only use analytics cookies to understand how our site is used. We do not use any advertising or third-party tracking cookies. You can disable cookies in your browser settings.
8. Changes
We may update this policy. In case of substantial changes, we will notify you by email. Continued use of the service after notification constitutes acceptance of the changes.
9. WhatsApp Consent (Opt-in)
In accordance with Meta policies and GDPR requirements, WhatsApp messages are only sent to customers who have given their explicit consent. Consent is collected during the checkout process on your online store. Customers can opt out at any time by replying "STOP" to the WhatsApp message or by contacting your store. As an UpConfirm user, you are responsible for ensuring your customers have given their consent to receive WhatsApp messages.
10. Changes
We may update this policy. In case of substantial changes, we will notify you by email. Continued use of the service after notification constitutes acceptance of the changes.
11. Contact
For any questions regarding the protection of your data: Email: contact@upconfirm.com Phone: +212 663 679 647 UPCONFIRM LLC — 5830 E 2nd St, Ste 7000 #30802, Casper, Wyoming 82609, United States Office: Lotissement Firdaous GH1, Floor 2, Apt 14, Casablanca, Morocco